Privacy Policy
BLS Trade ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it. It applies to information collected through our website and through direct enquiries.
Who We Are
For the purposes of UK data protection law, the data controller is:
Address: BLS Trade, 67C East Street, Barking, IG11 8EJ, United Kingdom
Email: sales@blstrade.co.uk
Phone: 07479 029521
Information We Collect
We collect personal information that you provide to us directly, primarily through our enquiry form or when you contact us by phone or email. This may include:
- Your name
- Your business or company name
- Your email address
- Your phone number
- The product or category you are interested in, and estimated quantities
- Any other information you choose to include in your message
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, and pages visited, through cookies or analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and provide a quote
- Communicate with you about products, orders, and your enquiry
- Supply the products and services you request
- Maintain our business records
- Improve our website and services
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider we need to use it for a related reason.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests — to respond to enquiries and run our business as a wholesale supplier, in a way that does not override your rights.
- Performance of a contract — where we are taking steps at your request to enter into, or fulfil, a supply arrangement with you.
- Consent — where you have given clear consent, for example to receive marketing communications (you can withdraw this at any time).
Marketing
We will only send you marketing communications if you have asked us to or agreed to receive them. You can opt out at any time by contacting us at sales@blstrade.co.uk.
Sharing Your Information
We do not sell your personal information. We may share it only where necessary with:
- Service providers who help us operate our website or business (for example, email or hosting providers), under appropriate confidentiality terms
- Couriers or logistics partners, where needed to fulfil an order
- Authorities or regulators where required by law
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Enquiry information that does not lead to an order is held for a reasonable period and then deleted.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no transmission of information over the internet can be guaranteed as completely secure.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to or request restriction of our processing of your information
- Request transfer of your information (data portability) where applicable
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us at sales@blstrade.co.uk. We will respond within the timeframes required by law.
Cookies
Our website may use cookies to function correctly and to help us understand how visitors use the site. You can control or disable cookies through your browser settings. [If you use any non-essential cookies or analytics, you should also have a cookie banner that asks for consent before they load. Let me know what tools you use and I'll add the detail.]
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Address: BLS Trade, 67C East Street, Barking, IG11 8EJ, United Kingdom
Email: sales@blstrade.co.uk
Phone: 07479 029521